Frequently Asked Questions
Everything you need to know about your door and window hardware orders.
How do I ensure I am ordering the correct replacement part?
We recommend measuring your existing hardware carefully and comparing it to the dimensions listed on our product pages. If you are unsure, you can email us a photo of your current part, and our experts will help identify a match.
What is your return policy for hardware items?
We offer a 30-day return policy on all standard door and window parts, provided they have not been installed and are in their original packaging. Please note that custom-cut weatherstripping or special orders may be subject to a restocking fee.
Do you offer bulk discounts for contractors or property managers?
Yes, we provide volume pricing for large-scale renovations or professional contractors. Please contact our sales team directly with your quantity requirements to receive a custom quote.
How long will it take for my order to ship?
Most in-stock items are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location. Expedited shipping options are available at checkout.
Are your parts compatible with major door and window brands?
Yes, we stock a wide variety of universal parts as well as OEM-compatible hardware for major brands like Andersen, Pella, Marvin, and Jeld-Wen.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.