Returns & Exchanges
At Door and Window Parts, we want to ensure your home repairs are seamless, so we offer a 30-day return window for all unused hardware and components in their original packaging. Please ensure your parts have not been installed or modified to qualify for a full refund or exchange.
Initiate Your Return
Log into your account or use our guest portal to enter your order number and email address to start the return process.
Package Your Parts
Securely place the unused door or window hardware in its original box, ensuring all screws and accessories are included to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the parts for quality assurance, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing